Reports to: CEO    |    Member, Executive Team    |    Location: Remote (US)

Starting Base Salary: $287,500 (50th percentile)    |    6-Month Salary: $328,660 (65th percentile)

I. Who We’re Looking For

CareMessage reaches more than six million patients across nearly 500 safety-net organizations in 45+ states and territories. We are hiring a Chief Operating Officer (COO) to help shape where CareMessage is headed and to build the operating capacity that turns that strategy into patient impact, so that every dollar and every person is deployed in direct service of health equity.

This is a senior executive role and a full member of the Executive Team, reporting directly to the CEO and serving as a strategic thought partner in shaping the organization’s direction. The COO leads a multi-functional team spanning People Operations, Finance, Compliance and Risk, Operations, and IT, but leads it in service of a larger charge: helping support CareMessage’s multi-year strategy and bringing an operating point of view to how we get there. The mandate is not to grow the organization by adding headcount; it is to build the operating model, systems, and discipline that turn that strategy into a disciplined reality and multiply mission impact, while keeping the team lean, supported, and growing in alignment with our priorities.

Equally important: we need a leader who will own CareMessage’s AI strategy for how we operate, not as a cost play, but as a strategic lever for scale and quality. That means the policies, tooling, workflow adoption, and staffing implications that let us do more with a smaller, more capable team. The best modern operating leaders are building organizations where technology absorbs routine work and surfaces decisions, freeing people to focus on the highest-judgment, highest-impact work. We expect this person to bring that mindset to CareMessage.

This role partners closely with every function on the Executive Team and with our Key Functional Leaders, serving as the connective tissue between strategy and execution.

II. Why This Role Exists

CareMessage’s next stage of growth requires operational excellence that multiplies mission impact, not headcount, and it requires that excellence at the level of the whole organization, not any single function. We are hiring a COO, not simply an operational leader, because we need a full member of the Executive Team who owns how the organization performs against its mission: someone who helps shape strategy as well as execute it, turns a shared plan into a disciplined operating reality, and keeps the Executive Team and Key Functional Leaders operating as one. The COO consolidates and elevates the internal functions that power our team, but the reason for the role is larger than running them well. It is to be the compass for what a high-functioning organization looks like: owning the operating outcomes and OKRs that connect operational excellence to patient impact, building and sustaining the high-performing team and culture that produce it, and safeguarding the compliance, risk posture, and institutional trust that keep our mission durable — so that every dollar and every person is deployed in direct service of health equity. That is how we scale our impact without scaling our cost base proportionally.

III. Who You Are

You are, first and foremost, a mission-driven operator. You are here because you want to put an operator’s craft to work on social impact: building clear plans, an honest cadence, and the accountability to execute them, all in service of patients. Health equity and the safety net are core to why you want this role, not a backdrop to it. We are not looking for a great operator alone; we need someone whose reason for being here is turning operational excellence into greater impact for patients.

CareMessage already has a clear strategy and a strong plan, shaped by a leadership team that has carried it with shared ownership. What we are adding now is a central operating force to support and drive it: someone who brings the cadence, accountability, and follow-through to turn that shared plan into consistent execution. You know that even the best plan is only as good as the discipline behind it. You have run multiple functions, and you understand what a scalable technology business looks like from the inside.

You are a multiplier. You think like a head coach, not a star player: you build teams and an operating model where the collective output far exceeds what the individuals could have produced alone. You coach leaders, set a high bar, and hold it with both empathy and candor.

You are an enterprise integrator. You see the whole organization, not a collection of silos. You clarify roles, decision rights, and cadence; you reduce fragmentation; and you keep the Executive Team and Key Functional Leaders operating as one team with shared priorities rather than functions competing for resources.

You are genuinely forward-thinking about technology. You see AI and automation as the path to scale and quality, not merely cost-cutting, and you have recent, hands-on experience deploying them in an operating context.

You are comfortable leaning into your non-dominant hand, learning the parts of the business that sit outside your original expertise so you can lead them well.

You are a disciplined steward of scarce resources. In a limited-resource, mission-driven environment, you treat every seat and every dollar as a decision in service of patients. You make hard calls, you know what to deprioritize, and you own the tradeoffs clearly.

Throughout, you hold yourself to the highest standard of integrity, you communicate in a way that is clear, open, direct, and kind, and you advocate strongly for well-reasoned positions while remaining genuinely open to being wrong.

You measure every stance against mission impact, not just what is convenient for you or your team.

IV. Key Responsibilities

A. Executive Leadership & Exec Team Partnership

• Serve as a full member of the Executive Team and a strategic thought partner to the CEO in enterprise planning, decision-making, and organizational performance.

• Help shape CareMessage’s multi-year organizational strategy, not only execute it; bring an operating point of view that informs where the organization is headed.

• Act as the connective tissue between the Executive Team and our Key Functional Leaders, translating strategy into execution and surfacing tradeoffs clearly.

• Drive alignment across functional leaders so the organization executes as one team with shared priorities, not siloed functions competing for resources.

• Make and own difficult operational decisions; know when to push and when to yield.

B. Operating Model, Planning & Execution

• Own the operating plan; ensure functional priorities are resourced, sequenced, and connected to company OKRs.

• Translate enterprise strategy into a clear operating rhythm with defined priorities, ownership, and cadence.

• Establish disciplined execution practices that reinforce accountability and follow-through across functions.

• Build internal systems and processes that scale as the organization grows, without growing the org proportionally.

C. Risk, Compliance & Board Engagement

• Own compliance and risk; ensure the organization meets applicable laws, regulations, and internal policies.

• Frame enterprise risks, tradeoffs, and sequencing decisions to support effective CEO and Board oversight.

• Support Board reporting and committee engagement (including Audit/Compliance, Talent/Compensation, and Finance), including the mission narrative that connects operating performance to our multi-year health-equity mission.

• Protect institutional credibility and the trust of our customers, partners, funders, and the communities we serve.

D. Talent, Culture & Performance

• Coach functional leaders to build high-performing teams that produce more together than the sum of their parts.

• Hold a high bar on performance; recognize that, in a limited-resource environment, underperformers block mission impact.

• Own succession planning and leadership-bench development for the functions you lead.

• Foster a culture of trust, transparency, accountability, and continuous improvement.

E. Financial Stewardship & Resource Allocation

• Partner with Finance on budget performance, resource allocation, forecasting, and long-term operating sustainability.

• Treat every seat as a scarce resource in service of the mission; ensure people and dollars are deployed where they move the needle most.

• Balance near-term execution demands with long-term organizational health and resilience.

F. AI-Enabled Operations & Scale

• Drive the company’s AI strategy for internal operations: policies, tooling, workflow adoption, and staffing implications.

• Identify and implement automation across internal workflows so the team can do more with a smaller, more capable footprint.

• Champion an operating culture where technology absorbs routine work and elevates human judgment.

V. What Success Looks Like

This role is the compass for what a high-functioning CareMessage looks like. The COO’s first team is the Executive Team, and the COO owns the organization’s outcomes (its mission impact and its OKRs), not the metrics of any single function in isolation. Success is a lean, high-performing organization where operational efficiency directly funds greater patient impact: functions connected to company OKRs, an AI-enabled operating model that lets us do more with a smaller and more capable team, and a unified Executive Team and Key Functional Leaders operating as one. The measures below run in that order, the organizational outcomes the COO ultimately owns, then the operating dimensions the COO stewards to produce them.

1. Organizational outcomes: what the COO owns as a member of the Executive Team

Mission Impact/Patient Outcomes. This is the ultimate measure, not because the COO owns these patient outcomes directly, but because the output of the COO’s output shows up directly in them. The results closest to patients, such as the volume of patients messaged about colorectal cancer screening and comparable clinical-outcome and access KRs, are owned by the teams who run those programs; the COO builds the operating excellence that scales and sustains them. That makes these outcomes the truest signal of whether that excellence is translating into mission, which is why they sit at the top of this list.

Organizational performance and OKR attainment. The COO keeps the whole organization pulling in one direction: ensuring the operating plan and its OKRs ladder up to our strategic vision, clarifying which goals are owned cross-functionally versus by a single department, and resolving the misalignments that surface across teams, so functions execute as one rather than competing for priorities.

1. Operating dimensions: the levers the COO stewards to deliver the outcomes above

People and team. The health and trajectory of the team, through measures like team growth rate, retention, and engagement.

Compliance and risk. The maturation of our compliance and risk posture over time, including audit and control readiness, rather than a narrow set of specific metrics.

Cost and efficiency. How much impact we produce per dollar and per person, through measures like revenue per employee and cost per employee, including progress on AI and automation as the lever to scale impact without scaling headcount proportionally.

Monetization and pricing. The operating infrastructure that lets us capture and grow value, pricing governance and discipline, unit economics (revenue per customer and revenue per patient), and the quality of our financial modeling and dashboarding. Top-line revenue against plan is a commercial (Revenue) outcome; the COO and Finance support it through modeling, process, and visibility rather than owning the number.

VI. Preferred Qualifications

We are open to a range of backgrounds, including leaders who have held senior roles across several operational functions and those who have gone deep in one area (Finance, People, Compliance and Risk, or Operations) before broadening. What matters most is the ability to oversee multiple functions effectively, the judgment to lead areas outside one’s original expertise, and the willingness and capacity to build that expertise where it does not yet exist. If you don’t meet every qualification listed (especially if you come from an under-represented background) but have held senior operating, finance, people, or general-management leadership roles, we strongly encourage you to apply.

Ideal Experience

• 10+ years of multidisciplinary executive experience in strategic leadership across multiple functions.

• A technology-organization background, whether tech nonprofit or for-profit tech scaling, with a clear understanding of scalability and services models.

• Experience shaping multi-year organizational strategy, not only executing a strategy set by others.

• Proven ability to balance mission impact with disciplined business operations.

• Experience leading organizations through comparable growth stages (at least beyond 100+ employees).

• Recent, hands-on experience deploying AI and automation in an operating context.

• Experience working with executive teams, and ideally with governing boards and board committees.

• Superior written and verbal communication, including the ability to present effectively to a Board.

NIce-to-have Experiences

• Building or leading AI-forward operating functions.

• Nonprofit, safety-net, or hybrid revenue / operating-sustainability models.

• Prior exposure to the safety-net or broader healthcare ecosystem.

VII. 30 / 60 / 90 Day Objectives

Specific targets are set with the CEO in the first few weeks. The milestones below describe the expected trajectory and the kinds of measures we will track at each stage.

First 30 Days: Listen, Learn, and Assess

• Complete structured 1:1s with 100% of the Executive Team and Key Functional Leaders (roughly 10 to 15 leaders), plus a representative sample of individual contributors across the five functions.

• Review every function’s OKRs, budget, and operating cadence, and document a baseline maturity assessment for all five functions (People Operations, Finance, Compliance/Risk, Operations, and IT).

• Inventory the current state of AI and automation across internal workflows, including tooling, adoption, and the largest manual-effort bottlenecks.

• Develop a working command of CareMessage’s mission, financial picture, and multi-year strategy.

First 60 Days: Diagnose and Prioritize

• Deliver a written operating diagnostic to the CEO and Executive Team covering 100% of functions: current-state assessment, the top three to five risks, quick wins, and a prioritized set of changes.

• Define the top three to five operating priorities, each with a baseline metric and a target.

• Stand up or refine the operating cadence: planning rhythm, decision rights, and a reporting calendar.

• Align with the Key Functional Leaders on the prioritized changes and on how progress will be measured.

First 90 Days: Plan and Begin Executing

• Land an integrated operating plan tied to company OKRs, with named owners and a cadence, and secure Executive Team and KFL alignment.

• Launch a metrics dashboard covering the dimensions in Metrics for the Role (monetization, cost and efficiency, people, compliance, and mission), with baselines established for at least five measures.

• Deliver at least one to two quick wins and run the first quarterly operating review.

• Launch or refine the first internal AI / automation initiative with explicit adoption milestones (for example, at least one workflow automated or materially streamlined).

$287,500 - $287,500 a year

This is a Chief Operating Officer position and a full member of the Executive Team. The starting base salary for this role is $287,500 per year (50th percentile of the band). Assuming role expectations are met, compensation automatically moves to the 65th percentile ($328,660 per year) at the six-month mark. Compensation for this role is structured as base salary. We believe in equal work for equal pay. All team members performing the same role at the same level are paid the same, regardless of geographic location.

The application requests several responses to key questions as part of an eligible application. We value specificity and authenticity grounded in real experiences and honest reflection. That said, please feel free to exclude or anonymize any information that you don’t feel comfortable sharing (this applies here and in every other stage of the interview process).

To ensure a fair and consistent evaluation process, we ask that candidates not use AI tools to generate responses. Responses that appear overly generic or not reflective of your authentic voice may not be considered. Out of respect for your time, we encourage you to limit time spent to 1-2 hours.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Our SelectLeaders client is hiring a Vice President of Facilities to lead facilities strategy and operations across our national student housing portfolio. You will provide executive oversight of maintenance programs, capital planning, and facilities standards to ensure the safety, reliability, and long-term performance of our communities. You will partner with senior leadership and property operations teams to lead consistency and excellence across the portfolio.

You will report to the Chief Operating Officer.

This is a hybrid role based in our Fulton Market office in Chicago, IL, with in-office work required Monday through Thursday and remote work on Fridays. Occasional travel of up to 50% required.

Responsibilities

• Provide executive leadership over facilities operations across Article’s national portfolio, ensuring safe and reliable communities.
• Set and accomplish preventative maintenance, facilities standards, and long-term asset strategies to support portfolio performance and resident experience.
• Be a subject matter expert on complex building systems, including HVAC, electrical, plumbing, and life safety.
• Ensure compliance with all applicable building codes, safety regulations, environmental standards, and internal policies.
• Partner with senior leadership and teams to align facilities programs with asset business plans, capital projects, and our goals.
• Manage facilities operating budgets, driving cost efficiency and disciplined resource allocation.
• Build the facilities organization, including regional and national teams, while managing vendor relationships and performance.

Qualifications

• Bachelor’s degree in Facilities Management, Engineering, Construction Management, or a related field.
• 10+ years of facilities management experience, including 5+ years in a leadership role in multi-family or commercial real estate.
• Track record leading teams, collaborating with senior executives, and managing vendor relationships.
• Financial knowledge with experience managing large budgets and driving operational efficiency.
• Expertise in building systems, construction, maintenance operations, and preventative maintenance strategies.
• Proficiency in MS Office (advanced Excel), Procore, and project management platforms; willing to travel up to 50%.

$150,000 - $165,000 a year

Health (PPO or HSA), dental, and vision

Flexible PTO

13 paid holidays

401K – 100% match up to 5%

Annual review and bonus program

Paid parental leave

Pay on demand

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Overview:

The VP of Field Operations for the West Coast of the United States plays a critical role in leading and optimizing practice operations, ensuring sustainable growth, and driving operational excellence across all regions. This position focuses on strategic relationship-building, team leadership, and implementing best practices. By setting a high standard in operations and growth management, the VP of Field Operations will ensure that Specialty1 Partners' practices meet business objectives, enhance productivity, and foster a culture of continuous improvement. 

 

About Us:

Specialty1 Partners is a practice services organization committed to providing non-clinical, business support services to the nation's leading specialty dental practices. The company was founded in 2019 by four endodontists who wanted to provide unique and differentiated support to specialty dental practices. Originally focusing on support for endodontics practices (under the Endo1 brand), Specialty1 Partners quickly expanded its support to periodontics and oral surgery practices.

Since its founding, Specialty1 Partners has grown rapidly to become one of the largest private owners of specialty dental practices in the U.S. Headquartered in Houston, TX, Specialty1 Partners is led by its founders and a management team focused on ongoing growth and delivering best-in-class services across its network of practices. Specialty1 Partners currently has over 225 locations across 28 states

 

Primary Responsibilities: 

• Develop and execute a quarterly practice visit plan, attend bi-weekly site visits to engage with practices, and lead direct reports by example to maximize the growth and practices financial performance. 
• Build strong and trusting relationships with partner and associate doctors, sharing Specialty1 Partners' vision and strategic goals, and addressing escalated doctor issues in partnership with the SVP of Operations. 
• Oversee onboarding and off-boarding processes for associates, including growth planning, associate-to-partner model design, and ensuring practice support during transitions that foster a rapid ramp in production 
• Coordinate and resolve payroll issues with SVP, HR, and Payroll teams. 
• Mentor and develop Regional Directors of Operations (RDOs) through regular 1:1s, with individual development plans (IDPs) for growth. 
• Realign and expand the RDO team as needed to drive organic and M&A growth and manage regional budgets effectively. 
• Conduct monthly operational reviews (MORs) with RDOs to create and monitor SMART action plans that support EBITDA optimization. 
• Prepare quarterly business reviews (QBRs) for SVP, COO, and Finance, covering achievements, challenges, and growth strategies. 
• Identify and resolve operational inefficiencies in practices, improving production and margins.  This includes ensuring doctors are working their contracted hours and optimizing scheduling templates to meet capacity utilization requirements and provide immediate access for patients. 
• Collaborate with corporate support department heads on strategic initiatives like doctor recruiting, marketing, practice transitions, procurement, technology, compliance, and FP&A. 
• Ensure compliance with policies and SOPs in partnership with the regional compliance team. 
• Focus on associate doctor retention by fostering engagement and supporting onboarding of the CLT associate mentorship program. 
• Lead and measure the outcomes of strategic initiatives, refining processes for impact.   
• Implement best practices across the various PMS systems for Scheduling, Insurance verification, payment collections and end-of-day reconciliations in support of revenue cycle standard operating procedure. 
• Develop and present business cases for regional growth opportunities, securing approvals through the SVP of Operations. 
• Knowledge of call center and telephone configurations to ensure patients are being seen in the most immediate manner. 
• Communicate KPI practice performance so that everyone is aligned with the budget expectations and performance.  Knowledge of Excel and pivot tables is an important skill set to aid in this effort. 
• Cascade change management and communications to RDO and practice administrators with focus on best practice operations and standardization. 
• Drive new practice openings, relocations, lease renewals, and major equipment acquisitions, maintaining alignment with the SVP. 

 

Requirements: 

• Bachelor's degree in business administration, Healthcare Management, or a related field. 
• Minimum of 7 years of experience in operations management within a healthcare or dental support environment. 
• Proven track record of leadership in multi-location management. 
• Strong leadership abilities, with experience in developing teams, mentoring, and setting clear objectives. 
• Expertise in operational planning, process optimization, and change management. 
• Excellent communication and relationship-building skills, with the ability to influence and engage partners and staff. 
• Data-driven mindset with strong analytical skills for KPI monitoring and reporting.   
• Using excel and advanced features like pivot tables and power point to present information. 
• Familiarity with HRIS systems (e.g., UKG), Smartsheet, and other workflow tools. 
• Familiarity with call center and telephone routing and configurations to ensure immediate access to scheduling an appointment with doctor is not delayed awaiting returns of voice mail (ie., Ring Central) 

Why Join Us?

This is a unique opportunity to lead and shape the operational success of practices within a growing company dedicated to excellence in patient care and practice management. Specialty1 Partners offers a dynamic environment with the chance to make a meaningful impact and contribute to our long-term success.

 Benefits:

• Strong Annual Performance-Based Bonus Plan
• BCBS High Deductible & PPO Medical Insurance Options 
• VSP Vision Coverage   
• BCBS PPO Dental Insurance   
• Complimentary Life Insurance Policy   
• Short-term & Long-Term Disability   
• Pet Insurance Coverage  
• 401(k) plan 
• HSA / FSA Account Access 
• Identity Theft Protection 
• Legal Services Package 
• Hospital/Accident/Critical Care Coverage 
• Paid Time Off   
• Diverse and Inclusive Work Environment

We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission. 

Position Base Pay Range: $150,000 USD - $200,000 USD

Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.

Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at https://www.specialty1partners.com/privacy-policy/ 

Specialty1 Partners and all its affiliates participate in the federal government’s E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire’s completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.e-verify.gov and click on the Employees Link to learn more.

Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above. 

 

Managing Director of Client Services

 

Company Overview
We are looking for a Managing Director of Client Services to focus on leading enterprise client delivery, strategic growth, and operational excellence. The Managing Director oversees Project Management, Operations, and Cyber, setting the standard for quality, accountability, and client impact while driving long-term, value-based relationships. The Managing Director operates as a senior advisor to clients and a trusted leader within the organization, bringing executive presence and credibility with senior stakeholders across leadership, government agencies, law firms, corporate legal departments, and strategic partners. The role ensures the delivery of defensible, efficient, and technology-enabled eDiscovery solutions across the full lifecycle of litigation and high profile government investigations. 

Key Responsibilities

Client Leadership and Strategy

• Ensure all clients are actively and effectively managed by establishing clear ownership and accountability with Associate Directors leading client engagement and overall experience.
• Oversee Associate Directors to ensure consistency in communication, issue resolution, delivery alignment, and client satisfaction.
• Partner with Associate Directors and Sales to strengthen client relationships, increase visibility, and drive long-term account growth.
• Collaborate with Advisory Services to guide client-specific strategies related to workflows, technology, and engagement models to support delivery success and identify expansion opportunities.
• Establish and enforce a structured client governance model, including Quarterly Business Reviews, standardized reporting, and client playbooks that drive accountability and proactive management.
• Maintain involvement in key client initiatives focused on innovation and continuous improvement, including the adoption of automation, analytics, and AI-enabled workflows.

Delivery and Operational Leadership

• Lead Project Management, Operations, and Cyber teams to ensure consistent execution of all processing, production, breach response, and eDiscovery workflows.
• Ensure clear, consistent documentation of processes to support execution across the full project lifecycle.
• Develop and mentor Associate Directors to strengthen delegation, accountability, and leadership capability across delivery teams.
• Establish and enforce operational standards across all engagements, including quality control, timeliness, and adherence to defined workflows.
• Oversee execution of complex, high-volume, and high-risk matters, including workflow design, resourcing, RACI alignment, and escalation management.
• Drive continuous improvement across operations, ensuring scalability, defensibility, and the ability to support emerging data sources.
• Monitor performance against defined KPIs, including utilization, quality, and timeliness, and take corrective action to improve consistency and outcomes.

Solution Design and Pre-Sales Engagement

• Partner with Sales and Advisory Services to support solution design and RFP responses.
• Provide input on pricing, scoping, team structure, and solution architecture to ensure alignment with client needs and delivery capabilities.
  

Financial and Portfolio Management

• Own overall financial performance, including revenue, margin, forecasting, and portfolio health.
• Monitor and address risks using defined KPIs, including effective rate and profitability.
• Scale and optimize teams across Project Management, Operations, and Cyber through effective utilization and resource planning.

Experience and Qualifications

• Bachelor’s degree in related fields such as information technology, business, operations management, project management, or similar disciplines
• 10+ years of experience in eDiscovery or legal technology, with deep expertise in the Electronic Discovery Reference Model and litigation lifecycle.
• Proven ability to translate client needs into scalable, high-quality operational solutions and lead complex, large-scale client engagements.
• 5+ years of leadership experience managing client services or operations teams and directing cross-functional delivery organizations.
• Strong experience with Relativity, certification as a Relativity Certified Administrator preferred.
• Demonstrated ability to advise clients, manage expectations, and maintain high levels of client satisfaction.
• Excellent communication skills, with the ability to engage effectively with both technical and non-technical stakeholders, including attorneys, client teams, and internal resources.
• Proven ability to manage multiple concurrent projects within budget and timeline constraints, including the use of structured methodologies such as RACI and Gantt frameworks.
• Strong organizational and prioritization skills, with the ability to operate effectively and quickly in time-sensitive and high-pressure environments.
• Demonstrated ability to lead teams through delegation, collaboration, and accountability.
• Experience troubleshooting applications and coordinating effectively with support teams.
• Proactive problem-solving mindset with the ability to anticipate client needs and drive solutions forward to avoid challenges from occurring. 

Our Commitment

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past eight years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.
-         Health, Dental, and Vision
-         Life Insurance
-         401k
-         Flexible Spending Account (Health, Dependent Care, and Commuter)
-         Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

\n

\n$170,000 - $210,000 a year\n

Receivables management is a $20B+ market at an inflection point. Increasing regulatory complexity, rising operating costs, and declining effectiveness of legacy outbound models are driving demand for a modern, AI-first approach. Overtime.ai (Powered by Acclaim) is THE platform to define this next generation—combining voice AI, automation, and compliance-by-design to transform how the industry recovers debt while improving the consumer experience. This is a start-up leadership opportunity to shape go-to-market strategy, build a category-defining sales motion, and drive revenue in a market ready for disruption.

About The Role

The Head of Operations is responsible for operational execution, client deployment, regulatory coordination, and day-to-day operational management across the Overtime.ai platform. This role ensures the platform is implemented effectively inside regulated collections and receivables environments while maintaining strong operational discipline, compliance alignment, and client outcomes.

This role requires deep operational knowledge of collections, healthcare revenue cycle, first party servicing, and regulated consumer communication environments. The ideal candidate understands operational risk, compliance expectations, client workflows, and how collection agencies and servicing organizations actually operate day to day.

The role is highly cross-functional and works across Operations, Compliance, Product, Engineering, Legal, Client Success, and executive leadership teams.

Requirements

• 15+ years of operational leadership experience in collections, healthcare revenue cycle, financial services, contact center operations, or other regulated servicing environments
• Strong understanding of debt collection regulations, operational compliance requirements, and consumer communication workflows
• Experience managing operational teams, implementations, onboarding, and client delivery functions
• Proven ability to operate inside regulated, high-volume servicing environments
• Strong project management, organizational, and operational leadership skills
• Experience coordinating across Compliance, Product, Engineering, Legal, and executive leadership teams
• Ability to manage multiple priorities and operational risks in fast-moving environments
• Experience supporting operational audits, governance processes, and escalation management
• Familiarity with AI enabled workflows, conversational AI, automation platforms, or contact center technologies preferred
  
  

Responsibilities

Operational Leadership & Execution

• Lead operational execution across implementations, onboarding, client launches, and production environments
• Establish operational processes, controls, escalation paths, and execution standards across the organization
• Drive accountability across internal teams and external partners to ensure operational consistency and execution discipline
• Maintain operational readiness for platform deployments, workflow changes, and client expansions
  
  

Client Deployment & Operational Readiness

• Own deployment execution and operational coordination for collection agencies, healthcare organizations, debt buyers, and servicing clients
• Build scalable onboarding, implementation, and operational support processes
• Ensure operational workflows align with client requirements, staffing models, servicing strategies, and compliance expectations
• Coordinate implementation activities across Product, Engineering, Compliance, Legal, and client stakeholders
  
  

Compliance & Regulatory Coordination

• Maintain strong working knowledge of debt collection regulations including FDCPA, TCPA, Reg F, state regulations, consent management, disclosures, call handling, and operational controls
• Partner closely with Compliance and Legal teams to ensure operational processes align with regulatory expectations and client requirements
• Support audit readiness, documentation standards, complaint escalation management, and operational governance
• Ensure operational teams execute within approved compliance and workflow standards
  
  

Operational Process Management

• Develop operational playbooks, deployment standards, QA processes, workflow governance, and escalation procedures
• Identify operational gaps, servicing inefficiencies, workflow risks, and process breakdowns
• Drive operational improvements focused on scalability, consistency, compliance, and client outcomes
• Coordinate operational testing, release readiness, and production support activities
  
  

Cross Functional Coordination

• Act as the operational bridge across Operations, Product, Engineering, Compliance, Client Success, Sales, and executive leadership
• Coordinate priorities, dependencies, risks, and operational deliverables across teams
• Ensure product releases and workflow changes can be operationalized effectively in live environments
  
  

Client & Partner Management

• Serve as senior operational lead during implementations, client escalations, and strategic deployments
• Manage relationships with operational leaders, compliance teams, implementation stakeholders, and external partners
• Support issue resolution, operational optimization, and client adoption efforts
  
  

Operational Reporting & Performance

• Track operational KPIs including deployment timelines, implementation success, workflow efficiency, client adoption, QA trends, and operational risk indicators
• Deliver operational reporting and execution updates to executive leadership
• Surface operational risks, dependencies, and resource needs proactively
  
  

Organizational Support

• Help build operational structure, staffing models, and execution discipline as the company scales
• Support leadership with operational planning, prioritization, and resource coordination
• Establish repeatable operational processes that scale with company growth
  
  

What We Offer

• A team built from the collections industry — work alongside leaders with experience across third party collections, healthcare revenue cycle, and first party servicing.
• Opportunity to grow with the company — take on meaningful responsibility as the business expands.
• Fast moving environment with direct access to leadership — decisions get made quickly and ideas can move into execution without unnecessary layers.
• Build technology tied to real operational outcomes — focused on improving recovery performance, lowering operating costs, and creating a better consumer experience in regulated environments.
• Fully remote within the US
• 15 days PTO + all federal holidays + 3 sick days
• Health insurance reimbursement (ICHRA)
• 401(k)
• Laptop provided by the company
• Participation in Employee Stock Ownership Plan (ESOP)

Role Description This is a full-time, remote position for a Chief Operating Officer (COO). The COO…See this and similar jobs on LinkedIn.

About the Team

Technology should be intuitive, inspiring, and human—that is why we are establishing Nothing in Indonesia. We operate as a focused, independent team dedicated to stripping away the barriers between people and technology. As our Country Director, you will lead our local presence, navigating the complexities of a fast-moving, mobile-first market to scale a design-led brand that resonates deeply with our community.

What You'll Do

• Architect the comprehensive Indonesia market growth strategy, ensuring global objectives are met through a nuanced local lens.
• Direct full P&L accountability from day one, balancing rapid market expansion with fiscal sustainability.
• Establish and mentor a high-performance team that prioritizes tangible results and excellence over administrative complexity.
• Drive operational excellence across the region, overseeing local logistics, customer experience, and retail expansion.
• Secure and manage strategic alliances with key retail partners and distributors to amplify our brand presence.
• Act as the primary representative for Nothing with regulatory bodies and local stakeholders to ensure seamless compliance.
• Iterate our market approach through direct engagement and real-time insights from the Indonesian community.

What We're Looking For

• A strategic leader with a minimum of 10 years of experience in consumer technology or high-growth lifestyle industries.
• A proven track record of launching and scaling brands within Indonesia, demonstrating a highly pragmatic approach to execution.
• A professional who takes complete ownership of the mission, driving outcomes with a sense of urgency and purpose.
• An exceptional communicator capable of articulating complex strategies in both English and Bahasa Indonesia.
• A worldly mindset with a sophisticated understanding of the cultural and technological trends driving the younger generation in Indonesia.
• A leader who values direct action and clarity, steering clear of corporate buzzwords and legacy tech tropes.
• A visionary thinker who can translate a multi-year roadmap into precise, high-impact operational plans.

Why Nothing

This is an opportunity to lead a revolution in how technology is experienced in Indonesia. You will build a national presence from the ground up, supported by a global collective of designers and engineers committed to excellence. We move fast because we are independent; you will have the autonomy to make a significant impact and the platform to grow alongside a brand that is redefining innovation.

About the Team

Technology should be intuitive, inspiring, and human—that is why we are establishing Nothing in Indonesia. We operate as a focused, independent team dedicated to stripping away the barriers between people and technology. As our Country Director, you will lead our local presence, navigating the complexities of a fast-moving, mobile-first market to scale a design-led brand that resonates deeply with our community.

What You'll Do

• Architect the comprehensive Indonesia market growth strategy, ensuring global objectives are met through a nuanced local lens.
• Direct full P&L accountability from day one, balancing rapid market expansion with fiscal sustainability.
• Establish and mentor a high-performance team that prioritizes tangible results and excellence over administrative complexity.
• Drive operational excellence across the region, overseeing local logistics, customer experience, and retail expansion.
• Secure and manage strategic alliances with key retail partners and distributors to amplify our brand presence.
• Act as the primary representative for Nothing with regulatory bodies and local stakeholders to ensure seamless compliance.
• Iterate our market approach through direct engagement and real-time insights from the Indonesian community.

What We're Looking For

• A strategic leader with a minimum of 10 years of experience in consumer technology or high-growth lifestyle industries.
• A proven track record of launching and scaling brands within Indonesia, demonstrating a highly pragmatic approach to execution.
• A professional who takes complete ownership of the mission, driving outcomes with a sense of urgency and purpose.
• An exceptional communicator capable of articulating complex strategies in both English and Bahasa Indonesia.
• A worldly mindset with a sophisticated understanding of the cultural and technological trends driving the younger generation in Indonesia.
• A leader who values direct action and clarity, steering clear of corporate buzzwords and legacy tech tropes.
• A visionary thinker who can translate a multi-year roadmap into precise, high-impact operational plans.

Why Nothing

This is an opportunity to lead a revolution in how technology is experienced in Indonesia. You will build a national presence from the ground up, supported by a global collective of designers and engineers committed to excellence. We move fast because we are independent; you will have the autonomy to make a significant impact and the platform to grow alongside a brand that is redefining innovation.

About UltaHost

Ultahost is global web hosting company with a fully remote team. We’re expanding our infrastructure and preparing to launch a new suite of cloud hosting products for customers worldwide.

Job Overview

We are looking for a visionary and results-driven Chief Operating Officer (COO) to lead and scale our global operations. This role will be responsible for overseeing the company’s day-to-day operations, improving organizational efficiency, and transforming strategic goals into operational excellence. If you have strong leadership capabilities, experience in high-growth technology environments, and a passion for building scalable operational structures, we would love to hear from you.

Key Responsibilities

• Lead and optimize the company’s daily operations
• Ensure effective cross-functional collaboration across departments
• Define, monitor, and report operational KPIs and performance metrics
• Translate company strategy into actionable operational plans
• Drive organizational growth and operational scalability
• Work closely with HR, Customer Experience, Technical Operations, and Finance teams
• Lead process improvement and automation initiatives
• Partner with executive leadership to achieve business objectives
• Build and maintain a high-performance operational culture
  
  

Qualifications

• Bachelor’s degree in Business Administration, Engineering, or a related field
• Proven experience as a COO, Operations Director, or similar executive leadership role
• Experience in technology, hosting, SaaS, or internet services industries is highly preferred
• Strong leadership and people management skills
• Strategic thinker with hands-on operational execution capabilities
• Data-driven decision-making mindset
• Excellent communication skills in English
• Minimum 4+ years of executive-level experience in the cloud computing, SaaS, hosting, infrastructure, or related technology industries
• Strong understanding of operational dynamics within high-availability digital service environments
• Experience managing scalable operations in fast-growing technology companies is highly preferred
  
  

What We Offer

• Leadership opportunity in a rapidly growing global technology company
• Flexible working model
• Competitive salary and performance-based bonuses
• Opportunity to work with international teams
• Long-term career growth and development opportunities
• Dynamic, innovative, and fast-paced work culture

About SecurityScorecard

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023. SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

The Opportunity

Revenue operations at most companies is retrospective: reports that tell you what happened last quarter, forecasts assembled from gut instinct, and pipeline reviews that produce more questions than actions.

You believe it can be different. You have built parts of a real-time RevOps system yourself: AI-powered forecasting, agentic workflows that replace manual process, and analytics infrastructure that gives any rep or executive an instant read on pipeline health. You have also owned the fundamentals: territory design, quota setting, deals desk, and forecast accountability at a company growing 20%+ year over year.

This role was designed for that person. You will own SSC’s full RevOps function and simultaneously build the AI-native systems that reinvent how it operates.

What You Will Own

Revenue Operations Leadership

• Own the full lead-to-cash process across Sales, Marketing, and Customer Success: territory design, pipeline management, quota setting, deals desk, and GTM process discipline at scale.
• Redesign MQL-to-SAL handoff logic per product line to reflect SSC’s evolution from a ratings company to a multi-product solutions platform.
• Build alerting and accountability systems that keep data quality high and teams current in Salesforce.
• Lead customer insights and the Deals Desk function.
• Optimize territory assignment continuously based on attainment and addressable TAM.

AI-Native GTM Engineering

• Architect and deploy agentic GTM workflows using Claude, Salesforce Agentforce, and supporting tools. You are a hands-on builder.
• Own and drive the Salesforce Agentforce implementation roadmap: AI prospecting first, AI quoting next. User adoption is as important as the technical build.
• Build AI-powered lead scoring, ICP-fit routing, and signal-based outbound triggers that leverage SSC’s own threat intelligence.
• Know when to use scrappy AI tools versus out-of-box Salesforce. That judgment is critical at this stage.

Forecasting, Analytics & Executive Reporting

• Build and own the revenue forecast methodology. Proven accuracy within 5-10% over multiple years is a requirement: the executive team and board must be able to trust your numbers.
• Own and eventually automate the weekly GTM pulse artifact for leadership: a real-time read on pipeline health, efficiency, and risk.
• Drive weekly CRO pipeline reviews and monthly CFO revenue reporting.
• Own SLT communications on GTM performance, forecast risk, and course corrections.

GTM Tech Stack & Data Architecture

• Own the architecture, data flows, and SDLC of SSC’s full revenue technology ecosystem: not just the admin layer.
• Manage Salesforce as the system of record: data hygiene, workflow design, process flows.
• Cultivate Snowflake as the data warehouse and AI input layer for all GTM intelligence.
• Drive Tableau adoption as the self-service analytics delivery vehicle across the revenue team.
• Leverage Gainsight for customer insights; exploit the platform for GTM intelligence, not just administration.

Tech Stacks: Salesforce, Salesforce Agentforce (SFAF), Claude / LLMs, Snowflake, Tableau, Gainsight, n8n / Zapier, Outreach / Salesloft.

Benefits

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $325,000 - $350,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

About SecurityScorecard

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023. SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

The Opportunity

Revenue operations at most companies is retrospective: reports that tell you what happened last quarter, forecasts assembled from gut instinct, and pipeline reviews that produce more questions than actions.

You believe it can be different. You have built parts of a real-time RevOps system yourself: AI-powered forecasting, agentic workflows that replace manual process, and analytics infrastructure that gives any rep or executive an instant read on pipeline health. You have also owned the fundamentals: territory design, quota setting, deals desk, and forecast accountability at a company growing 20%+ year over year.

This role was designed for that person. You will own SSC’s full RevOps function and simultaneously build the AI-native systems that reinvent how it operates.

What You Will Own

Revenue Operations Leadership

• Own the full lead-to-cash process across Sales, Marketing, and Customer Success: territory design, pipeline management, quota setting, deals desk, and GTM process discipline at scale.
• Redesign MQL-to-SAL handoff logic per product line to reflect SSC’s evolution from a ratings company to a multi-product solutions platform.
• Build alerting and accountability systems that keep data quality high and teams current in Salesforce.
• Lead customer insights and the Deals Desk function.
• Optimize territory assignment continuously based on attainment and addressable TAM.

AI-Native GTM Engineering

• Architect and deploy agentic GTM workflows using Claude, Salesforce Agentforce, and supporting tools. You are a hands-on builder.
• Own and drive the Salesforce Agentforce implementation roadmap: AI prospecting first, AI quoting next. User adoption is as important as the technical build.
• Build AI-powered lead scoring, ICP-fit routing, and signal-based outbound triggers that leverage SSC’s own threat intelligence.
• Know when to use scrappy AI tools versus out-of-box Salesforce. That judgment is critical at this stage.

Forecasting, Analytics & Executive Reporting

• Build and own the revenue forecast methodology. Proven accuracy within 5-10% over multiple years is a requirement: the executive team and board must be able to trust your numbers.
• Own and eventually automate the weekly GTM pulse artifact for leadership: a real-time read on pipeline health, efficiency, and risk.
• Drive weekly CRO pipeline reviews and monthly CFO revenue reporting.
• Own SLT communications on GTM performance, forecast risk, and course corrections.

GTM Tech Stack & Data Architecture

• Own the architecture, data flows, and SDLC of SSC’s full revenue technology ecosystem: not just the admin layer.
• Manage Salesforce as the system of record: data hygiene, workflow design, process flows.
• Cultivate Snowflake as the data warehouse and AI input layer for all GTM intelligence.
• Drive Tableau adoption as the self-service analytics delivery vehicle across the revenue team.
• Leverage Gainsight for customer insights; exploit the platform for GTM intelligence, not just administration.

Tech Stacks: Salesforce, Salesforce Agentforce (SFAF), Claude / LLMs, Snowflake, Tableau, Gainsight, n8n / Zapier, Outreach / Salesloft.

Benefits

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $325,000 - $350,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

About SecurityScorecard

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023. SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

The Opportunity

Revenue operations at most companies is retrospective: reports that tell you what happened last quarter, forecasts assembled from gut instinct, and pipeline reviews that produce more questions than actions.

You believe it can be different. You have built parts of a real-time RevOps system yourself: AI-powered forecasting, agentic workflows that replace manual process, and analytics infrastructure that gives any rep or executive an instant read on pipeline health. You have also owned the fundamentals: territory design, quota setting, deals desk, and forecast accountability at a company growing 20%+ year over year.

This role was designed for that person. You will own SSC’s full RevOps function and simultaneously build the AI-native systems that reinvent how it operates.

What You Will Own

Revenue Operations Leadership

• Own the full lead-to-cash process across Sales, Marketing, and Customer Success: territory design, pipeline management, quota setting, deals desk, and GTM process discipline at scale.
• Redesign MQL-to-SAL handoff logic per product line to reflect SSC’s evolution from a ratings company to a multi-product solutions platform.
• Build alerting and accountability systems that keep data quality high and teams current in Salesforce.
• Lead customer insights and the Deals Desk function.
• Optimize territory assignment continuously based on attainment and addressable TAM.

AI-Native GTM Engineering

• Architect and deploy agentic GTM workflows using Claude, Salesforce Agentforce, and supporting tools. You are a hands-on builder.
• Own and drive the Salesforce Agentforce implementation roadmap: AI prospecting first, AI quoting next. User adoption is as important as the technical build.
• Build AI-powered lead scoring, ICP-fit routing, and signal-based outbound triggers that leverage SSC’s own threat intelligence.
• Know when to use scrappy AI tools versus out-of-box Salesforce. That judgment is critical at this stage.

Forecasting, Analytics & Executive Reporting

• Build and own the revenue forecast methodology. Proven accuracy within 5-10% over multiple years is a requirement: the executive team and board must be able to trust your numbers.
• Own and eventually automate the weekly GTM pulse artifact for leadership: a real-time read on pipeline health, efficiency, and risk.
• Drive weekly CRO pipeline reviews and monthly CFO revenue reporting.
• Own SLT communications on GTM performance, forecast risk, and course corrections.

GTM Tech Stack & Data Architecture

• Own the architecture, data flows, and SDLC of SSC’s full revenue technology ecosystem: not just the admin layer.
• Manage Salesforce as the system of record: data hygiene, workflow design, process flows.
• Cultivate Snowflake as the data warehouse and AI input layer for all GTM intelligence.
• Drive Tableau adoption as the self-service analytics delivery vehicle across the revenue team.
• Leverage Gainsight for customer insights; exploit the platform for GTM intelligence, not just administration.

Tech Stacks: Salesforce, Salesforce Agentforce (SFAF), Claude / LLMs, Snowflake, Tableau, Gainsight, n8n / Zapier, Outreach / Salesloft.

Benefits

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $325,000 - $350,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

About SecurityScorecard

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023. SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

The Opportunity

Revenue operations at most companies is retrospective: reports that tell you what happened last quarter, forecasts assembled from gut instinct, and pipeline reviews that produce more questions than actions.

You believe it can be different. You have built parts of a real-time RevOps system yourself: AI-powered forecasting, agentic workflows that replace manual process, and analytics infrastructure that gives any rep or executive an instant read on pipeline health. You have also owned the fundamentals: territory design, quota setting, deals desk, and forecast accountability at a company growing 20%+ year over year.

This role was designed for that person. You will own SSC’s full RevOps function and simultaneously build the AI-native systems that reinvent how it operates.

What You Will Own

Revenue Operations Leadership

• Own the full lead-to-cash process across Sales, Marketing, and Customer Success: territory design, pipeline management, quota setting, deals desk, and GTM process discipline at scale.
• Redesign MQL-to-SAL handoff logic per product line to reflect SSC’s evolution from a ratings company to a multi-product solutions platform.
• Build alerting and accountability systems that keep data quality high and teams current in Salesforce.
• Lead customer insights and the Deals Desk function.
• Optimize territory assignment continuously based on attainment and addressable TAM.

AI-Native GTM Engineering

• Architect and deploy agentic GTM workflows using Claude, Salesforce Agentforce, and supporting tools. You are a hands-on builder.
• Own and drive the Salesforce Agentforce implementation roadmap: AI prospecting first, AI quoting next. User adoption is as important as the technical build.
• Build AI-powered lead scoring, ICP-fit routing, and signal-based outbound triggers that leverage SSC’s own threat intelligence.
• Know when to use scrappy AI tools versus out-of-box Salesforce. That judgment is critical at this stage.

Forecasting, Analytics & Executive Reporting

• Build and own the revenue forecast methodology. Proven accuracy within 5-10% over multiple years is a requirement: the executive team and board must be able to trust your numbers.
• Own and eventually automate the weekly GTM pulse artifact for leadership: a real-time read on pipeline health, efficiency, and risk.
• Drive weekly CRO pipeline reviews and monthly CFO revenue reporting.
• Own SLT communications on GTM performance, forecast risk, and course corrections.

GTM Tech Stack & Data Architecture

• Own the architecture, data flows, and SDLC of SSC’s full revenue technology ecosystem: not just the admin layer.
• Manage Salesforce as the system of record: data hygiene, workflow design, process flows.
• Cultivate Snowflake as the data warehouse and AI input layer for all GTM intelligence.
• Drive Tableau adoption as the self-service analytics delivery vehicle across the revenue team.
• Leverage Gainsight for customer insights; exploit the platform for GTM intelligence, not just administration.

Tech Stacks: Salesforce, Salesforce Agentforce (SFAF), Claude / LLMs, Snowflake, Tableau, Gainsight, n8n / Zapier, Outreach / Salesloft.

Benefits

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $325,000 - $350,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

About SecurityScorecard

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023. SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

The Opportunity

Revenue operations at most companies is retrospective: reports that tell you what happened last quarter, forecasts assembled from gut instinct, and pipeline reviews that produce more questions than actions.

You believe it can be different. You have built parts of a real-time RevOps system yourself: AI-powered forecasting, agentic workflows that replace manual process, and analytics infrastructure that gives any rep or executive an instant read on pipeline health. You have also owned the fundamentals: territory design, quota setting, deals desk, and forecast accountability at a company growing 20%+ year over year.

This role was designed for that person. You will own SSC’s full RevOps function and simultaneously build the AI-native systems that reinvent how it operates.

What You Will Own

Revenue Operations Leadership

• Own the full lead-to-cash process across Sales, Marketing, and Customer Success: territory design, pipeline management, quota setting, deals desk, and GTM process discipline at scale.
• Redesign MQL-to-SAL handoff logic per product line to reflect SSC’s evolution from a ratings company to a multi-product solutions platform.
• Build alerting and accountability systems that keep data quality high and teams current in Salesforce.
• Lead customer insights and the Deals Desk function.
• Optimize territory assignment continuously based on attainment and addressable TAM.

AI-Native GTM Engineering

• Architect and deploy agentic GTM workflows using Claude, Salesforce Agentforce, and supporting tools. You are a hands-on builder.
• Own and drive the Salesforce Agentforce implementation roadmap: AI prospecting first, AI quoting next. User adoption is as important as the technical build.
• Build AI-powered lead scoring, ICP-fit routing, and signal-based outbound triggers that leverage SSC’s own threat intelligence.
• Know when to use scrappy AI tools versus out-of-box Salesforce. That judgment is critical at this stage.

Forecasting, Analytics & Executive Reporting

• Build and own the revenue forecast methodology. Proven accuracy within 5-10% over multiple years is a requirement: the executive team and board must be able to trust your numbers.
• Own and eventually automate the weekly GTM pulse artifact for leadership: a real-time read on pipeline health, efficiency, and risk.
• Drive weekly CRO pipeline reviews and monthly CFO revenue reporting.
• Own SLT communications on GTM performance, forecast risk, and course corrections.

GTM Tech Stack & Data Architecture

• Own the architecture, data flows, and SDLC of SSC’s full revenue technology ecosystem: not just the admin layer.
• Manage Salesforce as the system of record: data hygiene, workflow design, process flows.
• Cultivate Snowflake as the data warehouse and AI input layer for all GTM intelligence.
• Drive Tableau adoption as the self-service analytics delivery vehicle across the revenue team.
• Leverage Gainsight for customer insights; exploit the platform for GTM intelligence, not just administration.

Tech Stacks: Salesforce, Salesforce Agentforce (SFAF), Claude / LLMs, Snowflake, Tableau, Gainsight, n8n / Zapier, Outreach / Salesloft.

Benefits

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $325,000 - $350,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

About SecurityScorecard

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023. SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

The Opportunity

Revenue operations at most companies is retrospective: reports that tell you what happened last quarter, forecasts assembled from gut instinct, and pipeline reviews that produce more questions than actions.

You believe it can be different. You have built parts of a real-time RevOps system yourself: AI-powered forecasting, agentic workflows that replace manual process, and analytics infrastructure that gives any rep or executive an instant read on pipeline health. You have also owned the fundamentals: territory design, quota setting, deals desk, and forecast accountability at a company growing 20%+ year over year.

This role was designed for that person. You will own SSC’s full RevOps function and simultaneously build the AI-native systems that reinvent how it operates.

What You Will Own

Revenue Operations Leadership

• Own the full lead-to-cash process across Sales, Marketing, and Customer Success: territory design, pipeline management, quota setting, deals desk, and GTM process discipline at scale.
• Redesign MQL-to-SAL handoff logic per product line to reflect SSC’s evolution from a ratings company to a multi-product solutions platform.
• Build alerting and accountability systems that keep data quality high and teams current in Salesforce.
• Lead customer insights and the Deals Desk function.
• Optimize territory assignment continuously based on attainment and addressable TAM.

AI-Native GTM Engineering

• Architect and deploy agentic GTM workflows using Claude, Salesforce Agentforce, and supporting tools. You are a hands-on builder.
• Own and drive the Salesforce Agentforce implementation roadmap: AI prospecting first, AI quoting next. User adoption is as important as the technical build.
• Build AI-powered lead scoring, ICP-fit routing, and signal-based outbound triggers that leverage SSC’s own threat intelligence.
• Know when to use scrappy AI tools versus out-of-box Salesforce. That judgment is critical at this stage.

Forecasting, Analytics & Executive Reporting

• Build and own the revenue forecast methodology. Proven accuracy within 5-10% over multiple years is a requirement: the executive team and board must be able to trust your numbers.
• Own and eventually automate the weekly GTM pulse artifact for leadership: a real-time read on pipeline health, efficiency, and risk.
• Drive weekly CRO pipeline reviews and monthly CFO revenue reporting.
• Own SLT communications on GTM performance, forecast risk, and course corrections.

GTM Tech Stack & Data Architecture

• Own the architecture, data flows, and SDLC of SSC’s full revenue technology ecosystem: not just the admin layer.
• Manage Salesforce as the system of record: data hygiene, workflow design, process flows.
• Cultivate Snowflake as the data warehouse and AI input layer for all GTM intelligence.
• Drive Tableau adoption as the self-service analytics delivery vehicle across the revenue team.
• Leverage Gainsight for customer insights; exploit the platform for GTM intelligence, not just administration.

Tech Stacks: Salesforce, Salesforce Agentforce (SFAF), Claude / LLMs, Snowflake, Tableau, Gainsight, n8n / Zapier, Outreach / Salesloft.

Benefits

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $325,000 - $350,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

Telix Pharmaceuticals is a dynamic, fast-growing radiopharmaceutical company with offices in Australia (HQ), Belgium, Japan, Switzerland, and the United States. Our mission is to deliver on the promise of precision medicine through targeted radiation. At our core, we exist to create products that seek to improve the quality of life for people living with cancer and rare diseases. You will be supporting the international roll-out of our approved prostate cancer imaging agent and helping us to advance our portfolio of late clinical-stage products that address significant unmet need in oncology and rare diseases.

See Yourself at Telix

The Director of Sustainability role is an exciting opportunity to take ownership of the existing Telix Sustainability function and steward and continuously strengthen it as a regulated, board‑accountable sustainability and climate disclosure function. This is a highly visible global role with direct ELT and Board interaction, responsible for ensuring ongoing regulatory compliance with mandatory climate‑related disclosure requirements (including AASB S2 and aligned ISSB standards) and maintaining robust governance, controls, and disclosure discipline across Telix’s three‑pillar sustainability framework. Success in the role will result from strong cross-functional collaboration with Finance, Risk, Operations, and Data Owners, and the ability to translate regulatory requirements into clear, defensible, and decision‑useful disclosures for senior management and the Board. Successful candidates will have the opportunity to leverage their regulatory, reporting, and assurance experience to operate an effective, compliant, and durable global Sustainability program for Telix.

Key Accountabilities:

Planning and delivery

• Steward the Board‑approved sustainability strategy and ensure its consistent execution, disclosure, and alignment with regulatory and risk requirements
• With business unit leaders, clarify roles, ownership, and accountabilities for sustainability‑related data, risks, and disclosures, in alignment with the Group’s short-, medium- and longer-term goals, including setting targets and KPIs to measure success in sustainability initiatives
• Own and deliver Telix’s annual climate and sustainability reporting cycle, including:
  • Ongoing reporting under Australian Sustainability Reporting Standards (AASB S2)
  • Maintenance of consistency and comparability year‑on‑year
  • Preparation of Board‑ and ARC‑ready materials and disclosures
• Lead the development, disclosure, and continuous improvement of Telix’s Scope 3 greenhouse gas emissions inventory from FY2026 onwards, including boundary setting, category selection, estimation methodologies, documentation, and audit readiness
• Maintain and strengthen sustainability reporting controls, documentation, and audit trails to support current and future limited and reasonable assurance requirements
• Support the Board in evaluating the timing, readiness, and governance implications of future climate targets, without premature commitment. Update/maintain the Telix Sustainability Report annually

Risk Integration & Governance

• Assess risks and maintain the sustainability and climate risk profile within Telix’s Enterprise Risk Management Framework, ensuring consistency with broader strategic and operational risks
• Ensure climate‑related risks are monitored, escalated, and reported through established ERM and ARC reporting processes, rather than through standalone frameworks

Stakeholder engagement

• Provide targeted, role‑appropriate guidance to senior leaders, Finance, Risk, and Operations teams to support accurate data collection, risk identification, and compliant disclosures
• Launch and chair a cross-functional sustainability working group to support/champion sustainability efforts across the business
• In collaboration with the corporate communications team, engage with external stakeholders, including investors, customers, community organisations, regulatory agencies and industry groups, to promote sustainability relevant initiatives

Culture

• Promote a culture of sustainability throughout the organization
• Develop training programs to educate employees on matters including sustainability, sustainability practices and the importance of environmental stewardship

Resource efficiency

• With relevant business unit leaders design and implement programs related to energy efficiency, waste reduction, water conservation, sustainable procurement, and other relevant ESG efforts
• Foster innovation in sustainable resourcing practices and explore new technologies and methodologies to support these efforts.
• Drive efforts to reduce the Group’s carbon footprint and enhance resource efficiency

Continuous improvement

• Stay informed on sustainability trends, best practices and regulatory changes
• Manage external advisors and assurance providers to ensure consistent interpretation and controlled evolution of disclosures
• Conduct research and analysis to support sustainability initiatives and drive improvements

Education and Experience:

• Bachelor’s degree in sustainability, environmental science or related field/s. Master’s degree preferred
• 10+ years of experience in environmental management or sustainability roles globally, with a proven record of program development and ownership, leadership and strategic impact
• 5+ years of experience in a highly regulated, global manufacturing environment, with biopharmaceutical experience preferred
• Strong working knowledge of mandatory climate disclosure standards (AASB S2, ISSB/IFRS sustainability standards) and experience preparing board‑approved disclosures
• Proven ability to manage complex projects and influence organizational change, analyze data, develop actionable insights and drive performance improvements
• Proven experience engaging with and presenting to senior leadership and board committees
• Up to 15 percent travel

Key Capabilities:

• Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected
• Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges
• Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do
• Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results
• Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders
• Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges
• Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language
• Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals
• Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges
• Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills

At Telix, we believe everyone counts, we strive to be extraordinary, and we pursue our goals with determination and integrity. You will be part of an engaged and supportive group of colleagues who all have a shared purpose: to help people with cancer and rare diseases live longer, better quality lives. Being a Telix employee means being a part of a unique, global, interdisciplinary team working to deliver what’s next in precision medicine. We have hybrid and remote employees located all around the world. We offer competitive salaries, annual performance-based bonuses, an equity-based incentive program, generous vacation, paid wellness days and support for learning and development.

Telix Pharmaceuticals is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

VIEW OUR PRIVACY POLICY HERE

About Fullscript

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

This is your invitation.

Bring your ideas, your grit, and your care for people.

Join us and shape the future of care.

The Role

The VP, Merchandising & Supply Operations leads Fullscript’s end-to-end supply chain and merchandising functions, driving a data-informed, technology-enabled operating model that drives growth, product availability and profitability. This role integrates demand planning, inventory allocation, purchasing merchandising strategy, and systems innovation into a unified function aligned with company objectives.

What You’ll Do

• Define and execute an integrated supply chain strategy aligned with growth, profit, capital investment and operational performance goals.

• Provide strategic oversight of the merchandising/category management organization and partner with leadership to support the refinement and execution of merchandising strategy.and product lifecycle

• Oversee the supplier compliance organization, ensuring that unauthorized resellers are restricted from purchasing products in accordance with supplier partner policies.

• Collaborate with peer leaders across our supplier facing organization to drive effective operating practices and strong execution.

• Champion a technology-forward, AI-enabled approach across supply side functionssupply chain and merchandising workflows.

• Own end-to-end supply chain performance, including demand planning, purchasing, and inventory optimization.

• Accelerate the transition to a demand driven operating model, improving SKU-level forecast accuracy and working capital efficiency through processes such as S&OP/SIOP and technology

• Lead evaluation (in conjunction with our enterprise systems team), optimization and, if applicable, selection and implementation, of forecasting and replenishment systems and supporting infrastructure.

• Drive continuous improvement in forecasting, inventory management and supply chain efficiency metrics.

• Optimize end-to-end supply chain processes including sourcing, lead times, logistics, and inventory flow.

• Collaborate with Partner Management to establish structured sourcing models and strengthen supplier performance frameworks.

• Establish and monitor KPIs across supply chain, merchandising, and supplier performance to drive accountability and continuous improvement.

• Collaborate cross-functionally with Product, Marketing, Distribution, and Technology to align planning and execution.

• Identify and mitigate supply chain risks to ensure continuity, stability, and compliance.

• Oversee operating plans, budgets, and working capital performance for the function.

• Lead and develop a high-performing team, building leadership capability and organizational scale across supply chain and merchandising.

What You Bring

Required:

• 10+ years of experience in supply chain, merchandising, procurement, or related functions, with significant, progressive senior leadership experience.

• Proven experience leading end-to-end supply chain operations in a retail, ecommerce, or distribution environment.

• Demonstrated acumen regarding  merchandising, category management and assortment strategy.

• Experience implementing planning and replenishment systems and improving forecasting accuracy at scale.

• Demonstrated growth mindset and AI first mentality.

• Strong financial acumen, including experience managing budgets, margins and working capital.

• Track record of leading cross-functional initiatives and influencing senior stakeholders.

• Experience building and developing high-performing teams and leaders.

• Bachelor’s degree in Business, Supply Chain, or related field.

Preferred:

• MBA or equivalent graduate-level education.

• Experience leveraging AI or advanced analytics within supply chain or merchandising functions.

• Experience scaling operations in a high-growth or multi-channel environment.

Why Fullscript

Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

What to Know Before You Apply

We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page.

A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [email protected].

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.

Learn More

www.fullscript.com

@fullscriptHQ on instagram

Let’s make healthcare whole

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: Palo Alto, CA (Hybrid - 2 days/week in office)

Reports to: CTO

Who we are:

Midi Health is the leading virtual care clinic focused exclusively on women in midlife navigating perimenopause, menopause, and other common hormone-related health challenges.

Our platform combines expert clinician care with technology-enabled access, offering insurance-covered telehealth visits, ongoing messaging support, and personalized treatment plans designed specifically for women in this stage of life.

We’re one of the fastest-growing companies in digital health, scaling rapidly to support hundreds of thousands of patients nationwide. At Midi, we are building the future of women’s healthcare one that is more accessible, evidence-based, and deeply patient-centered.

Where we’re based:

Midi is a hybrid organization with headquarters in Palo Alto, California. This role is expected to work onsite two days per week.

The opportunity:

Midi is seeking a Vice President of IT & Clinical Systems to lead the reliability, scalability, and operational performance of the systems that power our clinical and corporate operations.

This is a highly strategic and operational leadership role for a builder-operator who thrives at the intersection of technology, systems reliability, clinical enablement, and organizational scale.

You will oversee the infrastructure, workflows, and operational playbooks that support 10,000+ daily telemedicine visits and more than 1,000 employees across the organization. This leader will own both Corporate IT and Clinical IT, ensuring our systems are reliable, secure, scalable, and intuitive for clinicians and employees alike.

You’ll partner cross-functionally with Clinical Operations, Product, Engineering, Security, Compliance, and Business Operations to ensure our technology ecosystem supports exceptional patient care while enabling rapid company growth.

This role is ideal for a leader who has operated in complex, high-scale environments where uptime, resilience, and operational excellence are mission-critical.

What you’ll do:

Operational Reliability & Incident Management

• Own reliability and uptime across all clinician-facing systems, including EHR, telehealth, scheduling, communications, and internal operational tools
• Build and operationalize Midi’s incident command framework, including escalation paths, response playbooks, and outage management procedures
• Establish clear communication workflows during incidents across Slack, email, dashboards, and clinician-facing channels
• Drive proactive monitoring, alerting, and detection capabilities to minimize downtime and operational disruption
• Continuously improve MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolution)
• Partner closely with key vendors, including AthenaHealth and other critical platform providers, to improve responsiveness and issue resolution
• Build trusted relationships with Clinical Operations leadership as a primary stakeholder group

Systems Integration & Interoperability

• Ensure seamless integrations across clinical, operational, and business systems
• Improve workflow efficiency between scheduling, billing, telehealth, marketing, communications, and clinical platforms
• Translate operational pain points into scalable systems configurations and architecture improvements
• Partner closely with Product, Engineering, and Data teams to align systems with broader patient and business goals

IT Service Management & Operational Excellence

• Build and scale a modern IT Service Management (ITSM) function

• Establish service catalogs, change management processes, tiered support models, and configuration management practices

• Define clear L1–L3 support structures and escalation workflows

• Balance operational rigor with agility, enabling rapid iteration without compromising reliability or security

• Create transparent prioritization and communication processes across IT initiatives and operational workstreams

Training, Readiness & Change Enablement

• Partner with Clinical Learning & Development teams to ensure clinicians and employees are trained on downtime and recovery procedures
• Maintain clear SOPs, recovery documentation, and operational playbooks
• Lead tabletop exercises and readiness drills to validate operational preparedness
• Support the successful rollout and adoption of new systems and technologies through thoughtful change management practices

Security, Compliance & Risk Management

• Partner with Security and Compliance teams to maintain HIPAA, SOC2, and enterprise IT compliance standards
• Oversee identity and access management, endpoint protection, and vendor onboarding processes
• Develop and maintain business continuity and disaster recovery plans
• Conduct post-incident reviews and drive continuous operational improvement

Vendor Management & Technology Operations

• Oversee relationships with clinician-facing and corporate technology vendors
• Define and monitor vendor SLAs related to uptime, support responsiveness, integration quality, and reliability
• Conduct regular vendor performance and cost reviews in partnership with Finance and Business Operations
• Ensure technology vendors contribute to operational resilience and scalability

Leadership & Cross-Functional Partnership

• Lead and mentor teams across Corporate IT, Clinical IT, Informatics, and Internal Systems Support
• Serve as a key cross-functional partner to Clinical Operations, Product, Engineering, and Business Operations
• Advocate for clinician and employee experience within technology discussions and decision-making
• Communicate clearly and calmly during high-pressure operational situations
• Foster a culture of operational excellence, accountability, empathy, and trust

What you bring:

• 10+ years of leadership experience in IT, Technical Operations, Infrastructure, or Systems Operations within fast-scaling healthcare or digital health organizations
• Proven success operating mission-critical systems supporting large-scale, real-time operations
• Experience managing environments supporting 10,000+ daily transactions, visits, or operational workflows
• Strong expertise in incident response, systems reliability, and vendor management
• Technical fluency with modern cloud infrastructure and enterprise collaboration platforms
• Experience with AWS, Zoom, Slack, Google Workspace, Zendesk, Twilio, and enterprise IT systems
• Deep understanding of identity management, integrations, HIPAA, SOC2, and enterprise security controls
• Strong operational judgment and ability to partner effectively with clinicians, operators, and engineers
• Exceptional communication and stakeholder management skills
• Builder mindset with the ability to create scalable systems and operational frameworks

Why join Midi?

• Opportunity to help build one of the fastest-growing companies in women’s health
• Mission-driven work improving healthcare access and outcomes for women nationwide
• Collaborative, high-caliber team operating at meaningful scale
• Competitive compensation, equity, and benefits
• Hybrid flexibility with strong executive visibility and impact

Interview Process:

Recruiter Screen- 30-45 mins

Hiring Manager Screen- 45 mins

Interview Loop- 3-4 hours

Working Session- In person- 1 hour

At this time, Midi is unable to provide visa sponsorship. Candidates must be authorized to work in the U.S. without current or future sponsorship needs.

The Salary range for this role is $280,000-325,000. While you’re waiting for us to review your portfolio, here’s some fun content to check out 🎥

https://www.youtube.com/watch?v=1px7i6MVjNg

At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com.

Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.

Please find our CCPA Privacy Notice for California Candidates here.